by Mike Gospe | May 28, 2020 | Customer Success, Home Page
KickStart Alliance is hosting a bi-weekly series of topical 30-minute coffee chats. At each session, we pose a specific topic with a few questions and invite you to weigh in with your peers. This is a great way to gather new insights and practical tools while we all...
by Mike Gospe | May 1, 2020 | Customer Advisory Boards, Home Page
September, 2022: Update: This article series was originally published in 2020. While in-person CAB and PAB meetings are now returning, many of the best practices applied during the pandemic are continuing. Prior to 2020, it was common for a company to host a single...
by Mike Gospe | Mar 20, 2020 | Customer Advisory Boards
March 20, 2020: KickStart Alliance, an Advisory Board and customer success leadership consulting team, today announced a new model for engaging both Customer Advisory Boards (CAB) and Partner Advisory Boards (PAB) during the time of the Coronavirus. This new model...
by Mike Gospe | Jan 23, 2018 | Customer Advisory Boards
Your Customer Advisory Board (CAB) is not an event. It’s a cross-functional initiative designed to drive innovation and outpace your competitors. As such, it must be treated as a strategic asset, not a tactical item to be checked off your to-do list. Here are 3...
by kickstartall | Jan 3, 2018 | Leadership, Marketing, operations, Sales, Strategy
Is your business ready for 2018? New technologies and rising customer expectations will dramatically impact your business success. Here are six trends you and your teams should be embracing. Use this list to assess your readiness. 1. Strategy: Customer-led strategy...