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News & Events
Onboarding Matters shows you it’s not just about getting new customers. It’s about keeping the ones you already have. This is the new “essential playbook” for CS leaders.
Virtual advisory boards work differently than in-person boards. After facilitating 20 virtual meetings in 2020, here’s what I’ve learned.
Staying close to your best customers and partners is critical to your business’ future success, especially now! This is the only way to know how and when to alter course as business conditions change. Here’s how to design your own virtual program — one that encourages collaboration without overwhelming your customers, partners or your budget.
CMOs and executive leaders: Will you be running a Customer Advisory Board meeting in Q4 or Q1 2021? Here are three articles with advice and guidance from the Advisory Board front lines.