We guide companies to increase customer lifetime value
Advisory Boards | Customer Success | Customer Insights
Deliver a world-class Customer Advisory Board experience
Energize partners with a Partner Advisory Board
Design your best Customer Success Strategy
Create Customer Onboarding strategies
Interview customers & conduct a Churn Analysis
Design & fine-tune your Salesforce instance
WHO WE ARE
We are strategists who know how to connect leadership teams with their best customers and partners.
HOW WE WORK
Through Advisory Board programs, customer onboarding engagements, and executive-level interviewing projects, we bring people together to learn from each other so you can make the best business decisions possible.
News & Events
CAB Best Practices panel discussion
Watch the recording of our live discussion on CAB Best Practices hosted by Success Coaching on February 17. There is also a great write-up with key take-aways.
Top 50 Customer Success Influencer for 2021!
Donna Weber named one of 2021’s Top Influencers of Customer Success. Join her on LinkedIn.
New: Mastering Customer & Partner Interviews
KickStart Alliance launches our latest marketing best-practices online course. Learn all of our secrets to interviewing customers and partners.
Voice of the Customer Modeling -- a peer discussion (3/3/21)
Mike Gospe facilitates a discussion on VOC best practices with CX experts. Some questions we tackle: Does VOC = NPS? What does the model look like? Who are the stakeholders? How do we close the loop? And more!
Blog Highlights
3 Articles: Expert Advice for CAB managers in 2020 & 2021
CMOs and executive leaders: Will you be running a Customer Advisory Board meeting in Q4 or Q1 2021? Here are three articles with advice and guidance from the Advisory Board front lines.
Insights from facilitating Advisory Board meetings in 2020: We are all connected
Over the past couple of months we’ve interviewed dozens of CAB and PAC members around the world. Here’s what we’ve learned.
Even Tiger Woods has a coach
There’s a good chance your CEO has a business coach. But what about you? Here are a few examples of how buisness coaches and mentors have helped VPs and the next generation of marketing, sales, and customer success leaders to unlock their full potential.