We guide companies to increase customer lifetime value
Advisory Boards | Customer Success | Customer Insights
Deliver a world-class Customer Advisory Board experience
Energize partners with a Partner Advisory Board
Design your best Customer Success Strategy
Create Customer Onboarding strategies
Interview customers & conduct a Churn Analysis
Talk to one of our “customer advocacy” Experts
WHO WE ARE
HOW WE WORK
News & Events
Available Now! Onboarding Matters -- a new book by Donna Weber
Onboarding Matters shows you it’s not just about getting new customers. It’s about keeping the ones you already have. This is the new “essential playbook” for CS leaders.
Top 50 Customer Success Influencer for 2021!
New: Mastering Customer & Partner Interviews
Attend our July CAB Masterclass 2021
For the 4th year in a row, Mike Gospe shares his CAB secrets. Join our live-online CAB Masterclass, summer series.
Blog Highlights
What I’ve learned from facilitating 20 virtual Advisory Board meetings in 2020
Virtual advisory boards work differently than in-person boards. After facilitating 20 virtual meetings in 2020, here’s what I’ve learned.
Why frequent touchpoints with top customers (and partners) are more vital than ever right now!
Staying close to your best customers and partners is critical to your business’ future success, especially now! This is the only way to know how and when to alter course as business conditions change. Here’s how to design your own virtual program — one that encourages collaboration without overwhelming your customers, partners or your budget.
3 Articles: Expert Advice for CAB managers in 2020 & 2021
CMOs and executive leaders: Will you be running a Customer Advisory Board meeting in Q4 or Q1 2021? Here are three articles with advice and guidance from the Advisory Board front lines.