We guide companies to increase customer lifetime value

Advisory Boards  |  Customer Success  | Customer Insights

Deliver a world-class Customer Advisory Board experience 

Energize partners with a Partner Advisory Board

Design your best Customer Success Strategy

Create Customer Onboarding strategies 

Interview customers & conduct a Churn Analysis

Design & fine-tune your Salesforce instance

WHO WE ARE

We are strategists who know how to connect leadership teams with their best customers and partners.

HOW WE WORK

Through Advisory Board programs, customer onboarding engagements, and executive-level interviewing projects, we bring people together to learn from each other so you can make the best business decisions possible.

 

 

News & Events


CAB Best Practices panel discussion

Watch the recording of our live discussion on CAB Best Practices hosted by Success Coaching on February 17.  There is also a great write-up with key take-aways.

Why you need a Customer Advisory Board now!

Top 50 Customer Success Influencer for 2021!

Donna Weber named one of 2021’s Top Influencers of Customer Success. Join her on LinkedIn.

Mastering Customer & Partner Interviews

New: Mastering Customer & Partner Interviews

KickStart Alliance launches our latest marketing best-practices online course. Learn all of our secrets to interviewing customers and partners.

Voice of the Customer

Voice of the Customer Modeling -- a peer discussion (3/3/21)

Mike Gospe facilitates a discussion on VOC best practices with CX experts. Some questions we tackle: Does VOC = NPS? What does the model look like? Who are the stakeholders? How do we close the loop? And more!

Blog Highlights


Even Tiger Woods has a coach

Even Tiger Woods has a coach

There’s a good chance your CEO has a business coach. But what about you? Here are a few examples of how buisness coaches and mentors have helped VPs and the next generation of marketing, sales, and customer success leaders to unlock their full potential.

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