Whoever understands the customer best wins!
KickStart your cross-functional customer initiatives
How well do you know your best customers?
KickStart your advisory board program
Tired of being surprised by customer churn?
KickStart your customer success programs
We guide companies to increase customer lifetime value
Advisory Boards | Customer Success | Customer Insights
Deliver a world-class Customer Advisory Board experience
Energize partners with a Partner Advisory Board
Design your best Customer Success Strategy
Create Customer Onboarding strategies & programs
Interview customers & conduct a Churn Analysis
Design & fine-tune your Salesforce instance
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Running alongside you, we work as an extension to your team. We kickstart you for success, then help you cross the finish line.
News & Events
Join Mike and small group of CAB practitioners as we apply the latest techniques to strengthen your CAB program. Discover how to harness your CAB to capture value, identify new opportunities, create synergies, and produce a positive business outcome. Space is limited.
Hear Donna Weber explore how to make valuable use of the science behind a successful onboarding experience.
This video offers a short, insightful journey through the history of modern marketing and why having a well-rounded buyer. persona, complete with demographics, psychographics, AND characteristics about their company is so important. Then, check out our best-selling course on Personas hosted at Udemy.
Who in your organization should own the CAB program? It depends on your organization structure as much as it does the leadership skills and chemistry of your executive team.
GOOF. Get out of the office for new business insight. Going to the movies awakens insight into business innovation, startups, and corporate antibodies.
Prepping for your upcoming Customer Advisory Board (CAB) meeting? Read these three articles to execute a world-class CAB meeting.