We guide companies to increase customer lifetime value
Advisory Boards | Customer Success | Customer Insights
Deliver a world-class Customer Advisory Board experience
Energize partners with a Partner Advisory Board
Design your best Customer Success Strategy
Create Customer Onboarding strategies
Interview customers & conduct a Churn Analysis
Talk to one of our “customer advocacy” Experts
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News & Events
Onboarding Matters shows you it’s not just about getting new customers. It’s about keeping the ones you already have. This is the new “essential playbook” for CS leaders.
Mike Gospe facilitates a discussion on VOC best practices with CX experts. Some questions we tackle: Does VOC = NPS? What does the model look like? Who are the stakeholders? How do we close the loop? And more!
Staying close to your best customers and partners is critical to your business’ future success, especially now! This is the only way to know how and when to alter course as business conditions change. Here’s how to design your own virtual program — one that encourages collaboration without overwhelming your customers, partners or your budget.
CMOs and executive leaders: Will you be running a Customer Advisory Board meeting in Q4 or Q1 2021? Here are three articles with advice and guidance from the Advisory Board front lines.
Over the past couple of months we’ve interviewed dozens of CAB and PAC members around the world. Here’s what we’ve learned.