by Mike Gospe | Jun 18, 2020 | Home Page, Marketing
On June 17, KickStart Alliance hosted a Coffee Chat on messaging best practices. Are your messages REAL? (relevant, empathetic, authentic, and legitimate) Premise: I offered that a month into lockdown I was receiving tone-deaf messages from some of my...
by Mike Gospe | May 28, 2020 | Customer Success, Home Page
KickStart Alliance is hosting a bi-weekly series of topical 30-minute coffee chats. At each session, we pose a specific topic with a few questions and invite you to weigh in with your peers. This is a great way to gather new insights and practical tools while we all...
by Mike Gospe | May 1, 2020 | Customer Advisory Boards, Home Page
September, 2022: Update: This article series was originally published in 2020. While in-person CAB and PAB meetings are now returning, many of the best practices applied during the pandemic are continuing. Prior to 2020, it was common for a company to host a single...
by Mike Gospe | Apr 14, 2020 | Customer Advisory Boards, Customer Success, Home Page
As a service to our current and former clients and colleagues, KickStart Alliance is hosting a free bi-monthly series of topical 30-minute “coffee chats”. Each session poses a key question that we are all wrestling with during the “Great...
by Mike Gospe | Apr 6, 2020 | Customer Advisory Boards, Home Page
Should you cancel your Customer Advisory Board meeting in 2020? How do we transition our Partner Advisory Council into a virtual program? In light of the Coronavirus, what is the right way to talk with our Advisory Board members? Is it bad form to reach out now? These...