3 signs your CAB may be ready for a refresh

The most successful customer advisory boards (CAB) are dynamic, filled with topical content and energized conversation. Even so, if your company has been running a CAB for a few years you may be wondering if it’s time to shake things up. Here are a few signs...

Doing Business in Silicon Valley

Doing business in Silicon Valley is different from other places in the US and around the world. To be successful in Silicon Valley in sales, marketing, business development or just about any functional area of expertise you must embrace a combination of collaboration,...

Surveys without action do more harm than good

As a community of business leaders we are getting better at listening to customers and learning how to empathize with them. This strengthens our relationships. However, we still have an Achilles’ Heel. When we listen but then take no action we run the risk of...

Creating a Sales Playbook

Four Reasons to Create a Sales Playbook: Establish a consistent sales approach for repeatable success. Define sales best practices to ensure efficient selling. Align sales process with other customer-facing functions to strengthen customer relationships and long term...