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Research customer goals – differentiate the sales conversation

by Janet Gregory | Jul 31, 2013 | Marketing

Dilemma: “How do I find out what the customer’s goals are? Do I simply ask them directly, what are your goals?” Solution:  Do your homework first. So that when you are asking “what are your goals?” it is to confirm those goals that you have uncovered in your...

Prepare for multi-level sales conversations – goals, outcomes and initiatives.

by Janet Gregory | Jul 24, 2013 | Marketing

Dilemma: “I don’t relate well with senior executives and get ‘pushed down’ to the project owners. Why is this happening?”   Solution:  Review last weeks blog for more on the executive conversation.  You will get “pushed down” or “introduced up”...

Position the executive conversation – goals, benchmarks and influencers

by Janet Gregory | Jul 18, 2013 | Marketing

Dilemma: “What do I talk with executives about, if I don’t want to talk about products and solutions?” Solution:  In any conversation, you will be directed to the people that you sound like. This is true both personally and professionally. As an example, think...

In customer centric selling connect with customer goals, not initiatives.

by Janet Gregory | Jun 24, 2013 | Marketing

Dilemma: “As I try to connect my sales solutions to customer goals, I get confused between what’s an initiative versus what’s a goal. What’s the difference?” Solution: Know the difference between initiatives and goals. Initiatives are specific projects or programs...

In successful selling, is it what you know or how you communicate?

by Janet Gregory | Jun 17, 2013 | Marketing

Dilemma: “What’s more important in professional selling … is it my depth of knowledge about my solutions or is it how I communicate with my customers?” Solution: The simple answer is that it is BOTH. But, professional selling isn’t that simple. Your depth of knowledge...
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