by Mike Gospe | May 28, 2020 | Customer Success, Home Page
KickStart Alliance is hosting a bi-weekly series of topical 30-minute coffee chats. At each session, we pose a specific topic with a few questions and invite you to weigh in with your peers. This is a great way to gather new insights and practical tools while we all...
by Mike Gospe | May 1, 2020 | Customer Advisory Boards, Home Page
September, 2022: Update: This article series was originally published in 2020. While in-person CAB and PAB meetings are now returning, many of the best practices applied during the pandemic are continuing. Prior to 2020, it was common for a company to host a single...
by Janet Gregory | Apr 19, 2020 | Home Page, teams
Managing and Motivating Teams amidst Covid-19 Managing and motivating teams is rewarding and challenging in the best of times. In unprecedented times like this there are even more questions. Do I manage top-down or bottom-up? How do I help my team function...
by Mike Gospe | Apr 14, 2020 | Customer Advisory Boards, Customer Success, Home Page
As a service to our current and former clients and colleagues, KickStart Alliance is hosting a free bi-monthly series of topical 30-minute “coffee chats”. Each session poses a key question that we are all wrestling with during the “Great...
by Mike Gospe | Apr 6, 2020 | Customer Advisory Boards, Home Page
Should you cancel your Customer Advisory Board meeting in 2020? How do we transition our Partner Advisory Council into a virtual program? In light of the Coronavirus, what is the right way to talk with our Advisory Board members? Is it bad form to reach out now? These...
by Mike Gospe | Feb 21, 2020 | Customer Advisory Boards, Home Page
This week a customer insights manager posted a really good question on my CAB Resource Center: Is there an industry preference on who should own a CAB Program? The answer is not always obvious nor uniform. Let me explain. As I write this, I am working with seven...
