by Karyn Holl | Jun 29, 2020 | Customer Success
Before 2020, Voice of the Customer (VOC) interviews presented a challenge: balance your objective to gather feedback with your desire to serve your customer’s needs. Then Covid-19 hit. Put aside for a moment the dramatic impact on our health, personal lives, and...
by Karyn Holl | May 2, 2019 | Focus
You know that moment on a roller coaster? You are clicking up the enormous starting hill. The view spreads out below. As the car tips into the drop, you are flooded with excitement and terror. This is the feeling of uncertainty; that unique combination of anticipation...
by Karyn Holl | Mar 7, 2019 | Customer Success, Home Page
No one likes to be dumped. Whether by a partner or a customer, when the other party leaves you have unanswered questions and doubts. When customers churn, you need to understand and act on what went wrong in order to manage your business. For SaaS companies, even a...
by Karyn Holl | Jul 25, 2018 | operations
We work in a world of LinkedIn keywords and AI sorted resumes. In that environment, where do you focus your time to achieve the career growth and challenges you desire? Building experience or obtaining certifications? Recently, I passed the Salesforce Certified...
