Donna specializes in the post-sales customer success journey. With over 20 years’ experience, she builds programs that enable, on-board, and educate customers, helping hi-tech firms create customers for life. She has a proven track record as a senior customer enablement leader designing and executing programs that help companies build loyal and satisfied customers. The results include higher net promoter scores (NPS), customer health scores, renewal rates and net retention. Prior to beginning her consulting career in 2016, Donna worked at several startups, where she built customer success and customer education programs and organizations from scratch. Colleagues know Donna as a leader who makes a difference. On the weekends, you can often find Donna white water kayaking the rivers of California and beyond.