Our Blog
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Collaboration & Personal Responsibility: What I learned at Carnegie Hall
Collaboration is an important ingredient in any organization. But you can’t hide in a team. Success comes by taking personal responsibility. This is a lesson I learned at Carnegie Hall.
What I’ve learned from facilitating 20 virtual Advisory Board meetings in 2020
Virtual advisory boards work differently than in-person boards. After facilitating 20 virtual meetings in 2020, here’s what I’ve learned.
Mastering Customer & Partner Interviews
New online course from KickStart Alliance: Mastering Customer & Partner Interviews. See our methodology, templates, and best practices as Karyn Holl and I describe our process.
3 Articles: Expert Advice for CAB managers in 2020 & 2021
CMOs and executive leaders: Will you be running a Customer Advisory Board meeting in Q4 or Q1 2021? Here are three articles with advice and guidance from the Advisory Board front lines.
Insights from facilitating Advisory Board meetings in 2020: We are all connected
Over the past couple of months we’ve interviewed dozens of CAB and PAC members around the world. Here’s what we’ve learned.
Even Tiger Woods has a coach
There’s a good chance your CEO has a business coach. But what about you? Here are a few examples of how buisness coaches and mentors have helped VPs and the next generation of marketing, sales, and customer success leaders to unlock their full potential.
Voice of the Customer Interviews in a Covid-19 World
Before 2020, Voice of the Customer (VOC) interviews presented a challenge: balance your objective to gather feedback with your desire to serve your customer's needs. Then Covid-19 hit. Put aside for a moment the dramatic impact on our health, personal lives, and...
New! Join KickStart Alliance’s bi-monthly Coffee Chats in June
KickStart Alliance is hosting a bi-weekly series of topical 30-minute coffee chats. At each session, we pose a specific topic with a few questions and invite you to weigh in with your peers. This is a great way to gather new insights and practical tools while we all...
The Reinvention of the Customer Advisory Board – Part 1
COVID-19 and our response to it has put face-to-face Customer Advisory Boards (CAB) meetings on hold at a time when executive leaders need perspective and guidance from their most important customers. Companies must re-invent the entire CAB program to be organized around the customer, leveraging virtual engagement elements.