Dos and Don’ts of Email Marketing

It has been six years since Congress enacted legislation controlling the way businesses can use emails to send commercial messages. And yet, hardly a day goes by that I don’t receive unsolicited email with no Unsubscribe link, in violation of the CAN-SPAM Act....

Clara Shih on “Marketing in the Facebook Era”

Yesterday I had the privilege of hearing Clara Shih, CEO & Founder of Hearsay Labs, speak on the topic of “Marketing in the Facebook Era” at a DMA of Northern California luncheon. Clara recently wrote a book on the topic: The Facebook Era: Tapping...

Understanding the CIO

In his article, CIO Tells Us How to Sell to CIOs, Sridhar Ramanathan interviews Walt Thinfen, CIO of Visioneer.  This article is a timely reminder about the importance of customer relationships built on an understanding of the customer’s world.  Especially in...

Characteristics of Effective Campaign Managers

“I’m looking to hire a campaign manager to oversee our integrated marketing programs.  What are the characteristics of the best campaign managers?” I get asked this question a lot.  Earlier in my career, I worked as a campaign manager at HP, Sun, and...