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Professional Facilitation Services
Running a successful meeting yourself isn't always
as easy as it sounds, especially when you need to balance managing
the meeting while actively participating in it. Partnering with
a professional facilitator can help do both.
Customer Advisory Board
(CAB) Services
Do you know the voice of your customer? We specialize
in customer advisory board (CAB) programs and partner advisory board
(PAB) programs for B2B technology companies. Our expertise covers
computer hardware, Internet applications, security software, call
center management solutions, telecom and clean tech, among others.
What sets us apart from other CAB service providers is that our
professional facilitators have held leadership positions in companies
like Apple, Ariba, HP, Nortel, Sun, and Verisign. Because we’ve
been in your shoes, we understand your objectives and are able to
create and execute an advisory board program that gets you the feedback
and answers you need to make strategic decisions that drive your
roadmap. Whether you already have an advisory board program, or
you are thinking about initiating one for the first time, give us
a call. We can help you put your best foot forward to strengthen
your customer and partner relationships.
Click
here to download our CAB services overview.
"Mike understands
hi-tech customers because he has worked with them for more than
20 years. His ability to understand our business, our products,
and our customers is what distinguishes KickStart. Mike’s
leadership and perspective were instrumental in helping us design
and execute a worldclass, global CAB program."
- Brian Gentile, former CMO of Aspect Communications
Read the following KickStart articles relating to Customer Advisory Boards:
Strategy and Planning
Sessions
Brainstorming at its best: we have facilitated
a wide variety of planning and strategy sessions and workshops for
executive teams at companies such as Aspect, BEA, Genesys, Informatica,
Tumbleweed, as well as a number of start-ups. For example, in preparing
their strategic plan, Tumbleweed asked us to facilitate a brainstorming
session with a team comprised of both executives and board members.
Through a half-day session, industry trends were identified, synthesized,
and prioritized according to a relevance criterion. The insights
gathered were a key component in driving the development of Tumbleweed's
annual business plan.
Expect More Out of Meetings – Professional facilitators can keep your meetings focused and productive
Practical Application
Workshops
When marketers get stuck in their silo,
they need a “practical application” workshop to show
them how to break free and apply best practices in real time. Training
in marketing theory or academic exercises won’t help you solve
today’s problems. You need custom workshops and team sessions
that are focused on getting real work done now. We’ve designed
practical application workshops to address strategic as well as
operational items, as well as roles & responsibilities. Workshop
topics include:
- Positioning & Messaging
- World-class Integrated Marketing Campaigns
- Mission Statements & Charter Statements
- Roles & Responsibilities
"Mike did a fabulous job helping
us prepare for and execute our first CAB. He invested time to
understand our business and rolled up his sleeves to work along
side our team. The result was a world-class event that our customers
are still talking about."
- Luc Filiatreault - President and CEO, Nstein
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