Lead Generation Blueprints in 30 Minutes: How one company quadrupled their marketing ROI
This article is the second in a series taken from Mike Gospe's new book, Marketing Campaign Development: what marketing executives need to know about architecting global integrated marketing campaigns. The book can be ordered by clicking here.
Not long ago one of my clients asked me to take on the role of an interim director of field marketing. This mid-sized Internet security company enjoys a solid customer base and a number of rich product offerings. But, with fierce competition and a lengthy sales process, the ability to produce well-qualified leads in a timely fashion has been difficult.
To meet their 2007 business objectives, the marketing team would have to stretch their limits. As is common with marketing teams everywhere, the fast pace of business continues to increase, meaning that the team members are almost always busy executing. This, in and of itself, is not a bad thing. Unfortunately, with so much going on, the overall strategy behind the lead generation activities (e.g., What is the definition of a "true" qualified lead? Who are we targeting and why? How are we nurturing these leads?) had been lost. They asked for my help to get them back on course.
The importance of developing lead generation blueprints
The first project I inherited was a webinar scheduled to take place in 3 weeks. The team had signed a contract for turn-key webinar services from Ziff Davis. These services included everything from list management, to ensuring a minimum of 250 people registered, to hosting the actual event. While the mechanics of the actual event was well taken care of, the strategy behind the event and how to use it effectively as a lead generation vehicle was sorely lacking.
To get a sense of the marketing assets at our disposal I asked a few key questions and received the following answers:
Q) What activities are driving people to the webinar?
Q) What happens after the webinar?
Clearly, if left alone, the execution of this webinar in this skeletal fashion would likely result in only 250 registrants. After all, this was guaranteed by Ziff Davis. Unfortunately, the conversion rate of registrants to true leads doesn't happen by itself. We needed a more thoughtful and cleverer marketing program to make this happen.
Whereas most companies may shudder at the mere mentioning of the words "marketing strategy," I took a gamble and called a marketing/sales program meeting to further brainstorm on the webinar project. We followed the marketing blueprint technique illustrated in Marketing Campaign Development. Literally, within 30 minutes, we developed the blueprint illustrated in figure 2.
We started by answering the following 6 questions:
Not unsurprisingly, the team knew the answers to all of these questions. They just didn't have a framework to collect and present the answers. The blueprint model did this for us.
Within 30 minutes, we concluded the following:
When I started whiteboarding the revised blueprint, the team was totally engaged. In fact, several members jumped up to take a marker and add to the drawing. The excitement generated from that 30 minute session was quickly translated into action. Revisions were made, new landing pages were created, and the offers were updated and put on line. We also prepped the inside sales team so they knew what to expect.
The results speak for themselves and are summarized in figure 3. By using the blueprint technique to tighten up our campaign, we quadrupled the number of registrants and produced 497 well-qualified leads who met a carefully defined set of criteria and touched the company at least twice during this September program. Those leads were given top priority with the sales team and will be carefully watched and nurtured as they work through the 6-9 month sales process.
Applying these lessons to your marketing campaigns
Like we did here, marketers must continually fight the temptation of executing random, disconnected lead generation activities to our prospects. Because the world does not receive messages one marketing vehicle at a time, we can only hope to achieve success if we are thoughtful and pay attention to what we are saying, and when and how we are delivering the message. Success today requires marketers to apply the discipline of campaign development in order to establish a relevant, timely dialog with the target audience. This is the key to higher conversion rates and even higher customer loyalty.
Marketing Campaign Development is about applying these marketing blueprint practical lessons and best practices that have been adopted by hi-tech companies such as Aspect, Genesys, Hewlett-Packard, Informatica, and Symantec, and scores of others. Every company is different. But, I guarantee you that 80% of the process steps, templates, and techniques included in this book can be applied to your business with great success today. Click here to find out more and order a copy.
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